A Proactive Approach to IT Issues

What Is Managed Services?


Managed services let you offload specific IT operations to a service provider, known in tech parlance as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.


Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.


Managed services providers usually price their services on a subscription basis. Depending on the services they provide, pricing is usually based on the number of devices, with different packages priced at different levels. Some provide customer support on-site when required.


Basic services often start with a monitoring service, which notifies you of problems, which you resolve on your own. At the upper end of the spectrum, service providers offer fully managed services that cover everything from alerts through problem resolution.


Typically they perform an initial assessment of your current IT environment and management requirements to help you decide what services and service levels you need.


What Are The Benefits?



Increased operational efficiency


Reduced operating costs


Cost-effective access to enterprise-level support


Minimized downtime


Allows the focus to be on running the business, and not the tech


Peace of mind from knowing that the network is monitored

Can Managed Services Save Me Money?


A Computing Technology Industry Association poll of 400 IT and business professionals in June found that 46 percent of organizations that rely on MSPs for some or all of their IT needs say they have reduced annual IT budgets by at least 25 percent as a result of adopting managed services. Those respondents include 13 percent who estimated their savings at 50 percent or more. Another 50 percent of poll participants said they have cut annual IT costs by 1 percent to 24 percent.


That is a whopping 96 percent of respondents saying managed services save them money.


If any skeptics are left out there, you’d have to admit this is pretty good evidence the managed services model makes budgetary sense. For their part, MSPs that still face resistance from client prospects can use these statistics to back up their cost-saving promises.


Add to those promises the prospect of reducing downtime to an absolute minimum through remote monitoring and management, and it’s hard to imagine that too many customers will continue to resist this approach.


They shouldn’t, especially when you throw another significant statistic at them: The CompTIA survey found that 89 percent of current managed services users are very, or mostly, satisfied with their experience, citing uptime, security, agreeable contract terms and flexibility as reasons for their satisfaction.


Such high levels of satisfaction have a direct correlation to loyalty. So it’s fair to say that MSPs have customers right where they want them.


Let me explain. Remember my Channel Insider column published on August 17, "Getting It Right in the Post-Managed Services Era?" In that piece, I argued that MSPs were entering a new era of services delivery, thanks to all the buzz around the cloud. In this post-managed services era, I posited, MSPs have an opportunity to assert themselves in cloud services delivery.


After all, who is better equipped to remotely manage IT services than the companies that for the better part of a decade have been remotely monitoring and managing client networks?


Now, having built customer loyalty by delivering on the promise of managed services, these same companies can use their record to entice clients with cloud-based services. Remember, your track record is one of the most powerful selling points you can use in promoting new offerings.


Of course, don’t forget the basics. While cloud services open new opportunities to expand existing client relationships and find new customers, remember the managed services market is still a growing business. Insight Research Corp. has predicted the U.S. managed services market will grow at a 12 percent rate through the next four years, to $47 billion in 2015 from $29 billion in 2010.


In other words, you can still sell a whole lot of managed services in the post-managed services era.


In the meantime, you can start working to deliver on that other promise – that cloud services also save you money.


Pedro Pereira, Channel Insider



Business Managed Services


Bronze Package

Workstations: $15.00 /month each

Servers: $30.00 / month each

Monitoring only

No trip charges for on-site work

4 hour SLA

Billable time is discounted from regular hourly rate


Silver Package

Workstations: $30.00 /month each

Servers $90.00 /month each

Includes Phone and Remote support at no additional cost

Proactive maintenance on all covered equipment

Executive summary monthly

Anti-virus support included


Gold Package

Workstations: $60.00 /month each

Servers: $150.00/month each

All Silver package services are included

On-site Services at no additional charge


Residential Remote Monitoring


Managed Services for the home user. Those customers who want worry-free services and the ability to have a technician at their fingertips when they need them.


Get all the same benefits of the Business service!


Workstations: $30.00 /month each

Includes Phone and Remote support at no additional cost

Proactive maintenance on all covered equipment

Anti-virus support included

Infection Monitoring and Cleaning Included



Mobile Device Management


CORE SERVICE - $12.00 / Per Device


• SMS, email or URL over-the-air (OTA) enrollment

• Passcode & encryption enforcement

• Email, VPN & Wi-Fi profiles

• Device restriction settings

• Remote locate, lock & wipe (full & selective)

• Jailbreak & root detection

• Policy updates & changes

• Compliance reporting

• Email access controls

• Corporate directory integration

• Certificate management

• BYOD privacy settings


ADVANCED PLAN - $16.00 / Per Device


• Core MDM

• Mobile Application Management

• Mobile Expense Management




SECURE PRODUCTIVITY - $9.00 / Per Device


• Secure Mail

• Secure Browser

• Mobile Application Management

• Mobile Application Security


MOBILE ENTERPRISE  - $5.00 / Per Device


• Mobile Enterprise Gateway for Secure Browser

• Mobile Enterprise Gateway for Docs

• Mobile Enterprise Gateway for Apps




Advanced Computer & Data Communicatons Inc.


We are not your typical Computer repair company. Most IT companies focus on one area or product. ACD Communications is your one-stop location to meet all your IT needs. We make sure you can come to us for everything from computer repair to security  to television services. We only deal with the best . Our personal attitude toward our customers means you don't have to worry about  getting the run around or not knowing what to expect. Come see us to find out more.

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1925 Youngstown Road SE

Warren, Ohio 44484